Refund policy

Return Policy

At LB Leather Co., we want you to be completely satisfied with your purchase. If you are not, we are here to help.

Returns

● Returns are accepted within 30 days of the delivery date.

● Items must be unused, in original condition, and with all original tags and packaging.

● Proof of purchase is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

● Custom or personalized tack and leather goods

● Items that have been used, worn, altered, or damaged after delivery

● Clearance or final sale items

● Gift cards

Exchanges

If you need a different size or would like to exchange an item, please contact us within 30 days of receiving your order. Exchanges are subject to product availability.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Please include your order number and photos of the item so we can resolve the issue quickly.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (such as an incorrect or defective item). We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

How to Start a Return

To start a return, please contact us with:

● Your name

● Order number

● Reason for return

We will provide instructions for sending your item back.

Thank you for supporting LB Leather Co. We appreciate your business and are proud to provide quality western tack and leather goods.